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Order Processing
Most orders ship within 24 business hours however processing time can take up to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email with tracking information when your order has shipped.
Domestic Shipping
Get FREE SHIPPING when you spend $99 or more.*
Or pay a flat rate of just $5.95 for any order shipped within the contiguous US 48 States.
Estimated domestic delivery time is 2-5 days depending on your location. We now display estimated delivery dates at checkout.
*Shipping rates for: Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories are calculated at checkout based on the size and weight of the product.
**Sauna Heaters & Sauna Rooms are excluded from standard shipping rates and promotions.
In-Store Pickup
You can skip the shipping fees with free local pickup at our Marquette, Michigan store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 4 business days.
CANADA SHIPPING - EFFECTIVE 11/29
DUE TO THE CANADA POST STRIKE, ALL CANADIAN ORDERS MUST SHIP VIA UPS SERVICES.
Please note that Canadian duties, taxes and customs clearance fees are not included in our shipping costs and must be paid by the receiver when the package is delivered.
Refer to this link for information on self-clearing import shipments and how it can help you save on administrative customs clearance fees.
International Shipping
International shipping rates are calculated at checkout based on the destination, size and weight of the product.
Estimated delivery times are displayed at checkout.
*International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches the destination country. Touch of Finland is not responsible for any applicable import duties and taxes.
*If the recipient refuses to pay duties/taxes, the carrier will return the order to our store. Upon arrival, we will refund the order amount minus shipping charges.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
Do you offer returns & exchanges?
Yes, we have a 120-day return policy, which means you have 120 days after ordering your item to request a return.
